The automated SSL renewal process initiated but failed due to a persistent issue in the deployment pipeline. Attempts to manually renew the certificate and raise the issue through our escalation channels were unsuccessful, as the underlying deployment configuration blocked resolution, it was determined that the only viable path forward was to recreate the production instance with a fresh deployment and newly issued SSL certificate. This process introduced additional downtime but ensured a clean and stable recovery.
During this outage, customers were unable to access our services which may have disrupted workflows and caused inconvenience. We apologise for any impact this may have had to you during this time.